The Patient Waiting Experience I was so grateful to sit down and chat with my friend, Karen D. DeCuir-DiNicola (Karen-D3 to her friends) about her mission to improve the patient waiting experience. Because every patient spends time waiting. And if you can improve their patient waiting experience, you can improve their overall patient experience. And the benefits […]
Optimize Patient Experience for Your Practice
Interview with Duane Knapp, World-Class Brand Strategist: Build Your Healthcare Brand How to Optimize Patient Experience at Your Practice or Hospital On the Russ & Randy Podcast we have a treat this week: instead of our usual “TIPS-IN-TEN” episode of practical healthcare marketing tips in 10 minutes or less, we will be taking a deep […]
Instant Authority as Published Author: Rock Your Brand!
Interview With Lynda Goldman, Author and Author-Coach: My goal is to help my readers and clients to grow their practices – whether that’s a solo practice or a huge health system or hospital. I therefore look for people who can add value for my audience. People who have been-there-done-that. People who can share tools and tips […]
Chats with Russ – Ed Bennett (Godfather of HCSM)
Interview with Ed Bennett – 5 minutes (& 31 sec) worth watching! Ed was “doing” HCSM (healthcare social media) long before it was cool, back when folks like Dr. Kevin Pho (of KevinMD) were still in school. In fact, he was one of the pioneers who made it cool. And like most pioneers, Ed Bennett […]
Chats with Russ – Dr. Wendy Sue Swanson
Interview of Dr. Wendy Sue Swanson: 5 Minutes Worth Watching I recently chatted with Dr. Wendy Sue Swanson to learn about her use of the internet to better serve her community. In this first 5-minute video we focus on how she uses the digital world to better connect with patients, to educate and serve them better. Future installments will […]